Storm Pros Grabación
Internal recording app — Privacy notice
Storm Pros Roofing & Impact, LLC
Effective November 13, 2026
Who uses the app
Storm Pros Grabación is an internal mobile app used only by Storm Pros Roofing & Impact, LLC employees and sales representatives. It is not offered to customers or the public, and accounts are created by the company.
What we record
With the app, a sales representative may record the conversation of an in-home consultation. Before any recording starts, the representative reads a consent statement to the customer (in English or Spanish). Recording begins only if the customer agrees. If the customer declines, nothing is recorded and only the refusal is logged. We keep a record of each consent response (date, language and version of the statement read).
Why
Recordings are used for quality control, training and coaching of our sales team, and to keep an accurate record of what was discussed.
Where it is stored
Audio, transcripts and evaluations are stored in private, access-controlled cloud storage operated by our provider Supabase, in the United States.
Who can access it
Only the company's owners and the technical administrator who maintains the system. The representative who made a recording can see their own recordings. Recordings are not sold or shared for marketing.
Service providers
We use Google (Gemini) to transcribe recordings and Anthropic (Claude) to produce an internal quality evaluation of the consultation. These providers process the data on our behalf to deliver those services.
Device information
The app uses the microphone only while a recording is in progress, and it sends notifications about the recording status. It sends us basic technical data (operating system, OS version and app version) to diagnose problems. It does not access contacts, photos or location. Diagnostic logs stay on the device unless the representative chooses to share them.
Retention
We keep recordings, transcripts and evaluations for up to 24 months after the consultation, unless a longer period is required by law or to resolve a dispute or legal claim. After that period they are deleted. Consent records may be kept for as long as the related recording exists, and for the time needed to demonstrate that consent was obtained.
Your rights
Customers who were recorded can ask to access or delete a recording by contacting info@stormprosflorida.com or (954) 544-6184, subject to legal exceptions.
We may update this notice; the effective date above shows the latest version.